Refund policy
RETURN POLICY
1. General Return Conditions
1.1 Returns are only possible under the following conditions:
The goods are unused and undamaged.
The goods are in their original packaging, and the security seal (if present) is intact.
1.2 Opened or damaged goods are excluded from return. This applies in particular to products that, due to security or hygiene standards, can no longer be used or resold after opening, such as hardware wallets.
1.3 Returns must be made within 30 days of receipt of the goods. After this period, returns are no longer possible.
2. Customer’s Duty to Inspect
2.1 The customer is obliged to inspect the goods immediately upon receipt for completeness, damage, and the integrity of the original packaging.
2.2 Complaints, especially in cases of a damaged seal or opened packaging, must be reported in writing by e-mail to info@bipecore.ch within 48 hours of receipt. The order number and a precise description of the defect must be provided.
2.3 If no complaint is made within this period, the goods shall be deemed delivered in conformity with the contract and accepted.
3. Return Shipping Costs
3.1 The customer bears the costs of return shipping unless the return is due to an error on the part of BIPECORE GmbH, such as delivery of an incorrect or defective product.
3.2 In the case of a justified complaint, BIPECORE will cover the return shipping costs and provide a return label to the customer.
4. Refunds
4.1 Upon receipt and inspection of the returned goods, the purchase price will be refunded within 14 days. Refunds will be made exclusively using the original payment method.
4.2 If the returned goods show signs of use, the packaging has been opened, or the product is damaged, no refund will be granted. In such cases, the goods will be returned to the customer, and additional shipping costs will apply.
5. Exclusions from Return
5.1 The following products are excluded from return:
Opened or used products, including those where the security seal has been removed.
Products manufactured or personalised specifically for the customer.
Software products if the download or activation has already occurred.
5.2 Products whose security seal has been removed or whose packaging has been damaged are also excluded from return.
6. Return Procedure
6.1 Customers wishing to return goods must contact BIPECORE GmbH customer service in advance to obtain a return authorisation. Returns without prior approval will not be accepted.
6.2 The return must be sent to the address specified in the return authorisation. The goods must be securely packaged to prevent damage during transport.
6.3 The return must include proof of purchase, such as an invoice or delivery note, clearly identifying the original order.
7. Liability for Returns
7.1 Responsibility for the return shipment lies with the customer until the goods have been received by BIPECORE. It is recommended to use a shipping provider offering tracking and insurance.
7.2 BIPECORE assumes no liability for returns that are lost or damaged during transport.
8. Notice Regarding Original Packaging
Goods must be returned unused and in their original packaging. The security seal (if present) must not be removed or damaged. Opened or damaged items are excluded from return. This policy serves to ensure compliance with security and quality standards.
9. Contact for Returns
For questions or to request a return authorisation, please contact:
E-mail: info@bipecore.ch
Post: Langackerstrasse 25, 6330 Cham, Switzerland
Status: January 2025