1. Responsible body

BIPECORE GmbH
Langackerstrasse 25
6330 Cham
Switzerland
Email: info@bipecore.ch

This privacy policy applies to customers in Switzerland and Germany and is based on the legal requirements of the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR) .

2. General information on data processing

2.1 Legal basis for processing

We process personal data in accordance with:

• Swiss Data Protection Act (DSG) for persons residing in Switzerland
• EU General Data Protection Regulation (GDPR) for persons residing in Germany or the EU

2.2 Definition of personal data

Personal data is any information relating to an identified or identifiable natural person . This includes, in particular , name, address, email address, telephone number, and usage data of our website and services.

3. Data processing when visiting our website

3.1 Automatically collected data

When you visit our website, data necessary for its technical operation and security is automatically collected. This includes:

• IP address
• Date and time of access
• Referrer URL (the previously visited page)
• Browser type, operating system and version
• Access status/HTTP status code
• Amount of data transferred

This data is processed exclusively to ensure the operation and security of the website .

Legal basis:

• Article 6 paragraph 1 letter f GDPR (legitimate interest)
• Article 31 GDPR (technical and operational necessity)

4. Making contact

4.1 What data do we collect?

When you contact us by email, contact form or telephone , we collect the data you provide (e.g., name, email address, telephone number, message ). This data is used solely for processing your request.

4.2 Purpose of processing

The data will be processed exclusively for the purpose of handling your request .

Legal basis:

• Article 6 paragraph 1 letter b GDPR (pre-contractual measures)
• Article 6 paragraph 1 letter a GDPR (consent)

5. Data processing in coaching and training sessions

5.1 What data is collected?

As part of our coaching and training sessions, we collect the following data:

• Name and contact details
• Information on coaching and training topics
• Communication history with us

BIPECORE does not collect any financial or sensitive data about investments or assets.

5.2 Internal documentation (coaching notes)

To improve the quality of our training courses, we keep internal records . These are not public and will not be shared with third parties .

5.3 These protocols will not be passed on to third parties unless there is explicit consent or a legal obligation to do so.

Legal basis:

• Article 6 paragraph 1 letter b GDPR (performance of a contract)
• Article 6 paragraph 1 letter f GDPR (legitimate interest in quality assurance)

6. Online shop & payment processing

6.1 What data do we collect?

When you purchase through our online shop, we collect the following data:

• Name and surname
• Billing and delivery address
• Payment information
• Order history

Legal basis: Art. 6 para. 1 lit. b GDPR (performance of a contract)

6.2 Payment service providers & shipping companies

Payment data is not stored by us , but is passed directly to payment service providers, such as:

• Stripe
• PayPal
• WooPayments

Legal basis: Art. 6 para. 1 lit. b GDPR (performance of a contract)

6.3 We work with external service providers (e.g., shipping companies) for the shipment of products. These providers only receive the data necessary for delivery.

7. Analysis and tracking tools

We use Google Analytics or Matomo to analyze user behavior on our website.

Data collected:

• Time spent on the website
• Visited pages
• Source of origin (e.g., Google search, social media)

Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in website optimization)

You can disable tracking at any time:
Block cookies in your browser
Use a browser plugin to deactivate Google Analytics

8. Use of cookies

We use cookies for various purposes:

• Essential cookies: Necessary for the operation of the website (e.g. shopping cart function).
• Functional cookies: These are used to improve user-friendliness (e.g., saving language settings).
• Marketing cookies: Collect information for personalized advertising.

Legal basis:

• Article 6 paragraph 1 letter f GDPR (legitimate interest)
• Article 6 paragraph 1 letter a GDPR (consent for non-essential cookies)

9. Internal Data Processing

9.1 Personal data collected during consultations, inquiries, or orders may be used internally by authorized employees. This includes the creation of records, analyses, and reports.

9.2 Data processing is carried out exclusively for the purposes of quality assurance, internal training, and improvement of our services. This processing is based on Article 6(1)(f) GDPR (legitimate interest).

10. Data Storage and Deletion

10.1 Personal data will only be stored for as long as is necessary for the respective purposes or as required by statutory retention periods.

10.2 After the statutory retention periods have expired or the purpose of processing no longer applies, the data will be securely deleted or anonymized.

11. Your rights

You have the following data protection rights:

Right to information (Art. 15 GDPR / Art. 25 DSG)
Rectification (Art. 16 GDPR / Art. 32 DSG)
Erasure (Art. 17 GDPR / Art. 32 DSG)
Restriction of processing (Art. 18 GDPR)
Right to object (Art. 21 GDPR)
Data portability (Art. 20 GDPR)

To exercise your rights, please contact: info@bipecore.ch

12. Data security

We implement technical and organizational measures to protect personal data.

Our security measures are regularly reviewed and improved.

13. Changes to this Privacy Policy

This privacy policy is regularly updated to comply with legal requirements or changes to our services.

The latest version is available on our website.

14. Contact

For questions or concerns regarding data protection, BIPECORE GmbH can be contacted at the following address:
Email: info@bipecore.ch
Postal address: BIPECORE GmbH, Langackerstrasse 25, 6330 Cham, Switzerland

As of February 2025